Emerdyn is pleased to offer the following with confidence in our material selection, quality assurance controls and proud workmanship:
- 3 year defect warranty on standard products (excluding drinking fountains)
- 1 year defect warranty on drinking fountains and custom products
Defect warranty includes
- Emerdyn’s repair or replacement of defective parts or products, either on site or in Emerdyn’s facility at Emerdyn’s
Defect warranty excludes
- Damage as result of misuse, vandalism, theft, accident/collision or natural cause (eg. earth movement).
- Product not installed per industry best practices to Australian Standards.
- Product not maintained per Emerdyn maintenance guidelines.
- Issues caused by faults in client-design or client-design resulting in product not being fit for purpose.
- Paint finishes.
- Recycled timber (due to supply inconsistencies such as intermediaries/distributors, timber age, source, origin, past
purpose and past climate).
- Variations in timber appearance (whilst Emerdyn strives to ensure the aesthetic consistency of products, timbers typically
contain visible imperfections and variable colourations).
Warranty effective from date of delivery (regardless of installation timing) and applies to new orders placed from 17 July 2017.
Should you wish to discuss any concern with Emerdyn product, please contact our service team at your convenience on 02 9534 1314, or via firstname.lastname@example.org and we will happily assist.